FAQ

GENERAL

How long will it take to ship my order?

*This is processing time only. Shipping times will vary depending on courier used and type of shipping method chosen.

Ready To Ship Press On Nails: 3-5 business days.
Made To Order Press On Nails: 5-7 business days
Decals: 5-7 business days
Sizing Sample Packs: 3-5 Business Days.
Processing Time + Shipping Time = Delivery Time

 

Do you ship internationally?

Yes! We ship worldwide. 

United States:

USPS First Class Package - $5 Flat Rate

Priority Mail (calculated at checkout)

Canada:

Untracked Letter mail (calculated at checkout)

Expedited Parcel (calculated at checkout)

Xpress Post (calculated at checkout)

International:

Small Packet International - Air - No Tracking Number (calculated at checkout)

 

My package was marked as Delivered by USPS/Canda Post but I didn’t receive it. What can I do about lost or missing packages? 

Once a package has been picked up by the courier and the tracking number associated to the order has been updated, The Nail Press hands over all accountability for shipping, transit and delivery to the courier. The Nail Press assumes no responsibility for lost or missing packages once the tracking number has updated as "delivered" and is not required to issue refunds or replacements on these orders.

If your order was marked as “delivered” by the courier and is missing, please check with neighbors in case the package was delivered to the wrong address by mistake or contact your local post office. You may also file a claim directly with USPS or Canada Post respectively at

http://www.usps.com/help/claims.htm

https://www.canadapost.ca/web/en/kb/details.page?article=item_not_delivered&cattype=kb&cat=receiving&subcat=maildelivery

  

Do you accept cancellations, returns or exchanges?

We accept cancellations within 24 hours of purchase. ALL SALES ARE FINAL after the 24 hour period. You agree to wait the time it takes to create your order.  
Due to the nature of our custom handmade products we do not accept returns or make any exchanges (except in the case of products delivered in defective or damaged state. Please email info@thenailpress.shop with your order # and an image of the defective or damaged product.)
 

PRESS ON NAILS

 What are the nails made of?

All handmade nails are made from PREMIUM SOFT GEL FULL COVER TIPS. This ensures that the nails are of highest quality and creates a long lasting manicure. 

 

How do I know my Size?

There is a sizing chart as well as a guide on how to measure your nails located in SIZE CHART on the website, as well as on our INSTAGRAM *read highlights* Please never guess your size. 

Have more questions? Feel free to email us info@thenailpress.shop. We are happy to help.  

DECALS

How do you apply waterslide decals?

Cut out the desired decal as close as possible to the edges for a clean look.

Soak the decal in water for 10-20 seconds. Once soaked completely, take decal out of the water and dry off excess water. Use tweezers or fingers to slide the decal off of the backing.

Apply decal to the nail and seal with top coat for a long lasting finish! 

Decals look the best when they are applied to a white, or pastel background. Due to the backing being clear, they will not show up against dark colours such as black. 

The decal won't stick to the nail. What can I do?

Apply a gel base coat and cure. This will ensure the decal stays in place as it needs a sticky base in order to be applied. The decals should also not be too wet, make sure to dry off excess water with a cotton pad or paper towel before applying

Can you use acrylic or hard gel with the decals?

Yes. We recommend applying a layer of gel over the decal (cure then buff) to prevent the decal from bleeding once the monomer hit the nail.

Do these decals fit on short nails?

Our decals can fit a variety of nail lengths! Our decals include various sizes in each design and are made with many nail lengths in mind.